Add-On #4: Holiday Season Big Sales & Future Shop Updates & Support $50/hr
Future Shop Updates and Support
As a solo founder, your time is best spent running your business, creating products, and connecting with your community. Our agency can manage the technical updates, product uploads, and backend maintenance for you.
- Rates: $50 per hour, billed in 30-minute increments ($25).
- 30-Minute Minimum: Reviewing requests, logging securely into your Fourthwall dashboard, applying adjustments, testing the live site, and confirming completion requires dedicated administrative time. Therefore, any request counts as a minimum of 30 minutes ($25).
- Turnaround Time: Standard updates are completed within 3 to 4 business days. Because our agency balances long-term development projects alongside ongoing support, we cannot accommodate same-day or emergency updates.
Guidelines: Support Updates vs. New Projects
To maintain transparent billing, here is a breakdown of what qualifies under the $50 per hour maintenance rate versus tasks that require a separate, custom project quote.
Covered under the Hourly Maintenance Rate:
- Basic Text and Copy Updates: Correcting typographical errors, updating your business story, or modifying shipping policy text.
- Media and Graphics Swaps: Replacing an old homepage banner with a seasonal graphic or updating promotional images.
- Standard Store Configuration: Tweaking your Fourthwall checkout settings, adjusting tax setups, or modifying basic domain links.
- Minor Product Tweaks: Editing an existing product's description, adjusting sizing or color variants, or changing a price tag. [1]
Excluded from Maintenance (Requires a Separate Quote):
- Complete Theme Overhauls: Changing your overall Fourthwall theme template or redesigning the entire layout of the homepage.
- Mass Inventory Uploads: Adding a brand-new line of more than 9 products at one time (this falls under our Product Expansion Add-on).
- Advanced Integrations: Setting up complex, custom third-party tracking scripts or applying custom CSS/HTML code styling.
Best Practices to Maximize Your Budget
1. The Batching Rule
Instead of sending an email the moment you think of a single text change, we recommend keeping a running list of updates on your computer. Gather 3 or 4 small requests over a week or two, and submit them in one single email. Because we bill with a 30-minute minimum, grouping your tasks ensures you receive the maximum value out of your $25 block of time.
2. Pre-Holiday Planning
The fourth quarter (October through December) is the busiest time of year for e-commerce shops and our agency.
- Deadlines: If you need seasonal graphics swapped, holiday discount codes generated, or festive product listings updated, please submit your requests at least 7 to 10 business days in advance.
- Scheduling: Last-minute holiday requests submitted outside this window cannot be guaranteed to launch before major shopping events like Black Friday or Cyber Monday. We advise planning your holiday inventory cycles early.
Important Reminder on Your Initial Store Build
Your initial $499 Store Build includes your complete setup, up to 9 initial products, and a maximum of 2 structural rounds of revisions before your site goes live.To protect your budget, please review your demo site thoroughly and send all feedback together during those two assigned review periods.
Any design tweaks, additional products, layout changes, or copy edits requested after those two (2) initial rounds are finalized—or after the site goes live—will be billed at our standard $50 per hour support rate.
Refund Policy:
Due to the custom nature of this digital service, all sales are final. Refunds cannot be provided once an order has been been placed.
Quality Guarantee & Returns
- Quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it.
- Because the products are made to order, we do not accept general returns or sizing-related returns.
